Terms and Conditions


We offer one-time free delivery of any order with purchase value over HK$ 5,000 in Hong Kong except remote areas or outlying islands such as Tung Chung, Ma Wan, Discovery Bay. Surcharge will be quoted by order. Any staircases charge, special toll charges, car park fee will be quoted and charged to the customer if applicable. Delivery instructions or relevant information concerning delivery should be given to our team during order placement prior to delivery. All claims for shortages or damages in transit must be reported to our team within 48 hours of delivery. No claim will be entertained after the stated period above.

Lead Time

Lead time is provided as an estimation only and is subject to manufacturing capacity, schedule availability, shipping availability, and other factors that may affect production and delivery timelines. While we make every effort to meet the estimated lead time, we cannot guarantee its accuracy due to unforeseen circumstances. Delays may occur due to factors beyond our control, such as supplier delays, damages during transportation, natural disasters, or labor disputes. We will communicate any significant delays to the customer as soon as possible and provide updated estimated lead times. We are not liable for any damages, losses, or expenses incurred as a result of a delay.


Installation services are available for any products that require specialist installation. These services will be provided at additional charge that is quoted on a per-order basis.

Refund & Exchange

All products sold are non-refundable unless there is a manufacturing defect or transportation damage. In the unlikely event that you encounter any of the above-mentioned issues, please contact us as soon as possible for exchange or replacement. Photo and/or video proof of damage per item is required for proof and physical inspection of packaging and/or damaged goods may be required to process a claim.

Actual color of product may vary in paper catalog or appearance on screen from photography due to lighting used during the photographic / image capturing process.  Any claim of colour shade variation between actual product and what is shown on screen or catalog will be rejected.  Colour shade variation is not considered a quality issue or a basis for refund or exchange.

Made to order products cannot be exchanged, cancelled, or refunded once order is placed (i.e., payment is made). These custom ordered products are specially made according to your specifications of color, fabric and other style preferences. The final order and payment are legally binding.

Any request to change a placed order will be considered by NCHK on a case-by-case basis, and NCHK reserves the final right and sole discretion to make any change. An extra administration fee of 15% of the product sale price may be charged.  There will be no exchange once the product has been packaged or shipped.

Credit from any sales order will be available for use within 6 months from date of issuance.  Unused credit expires after 6 months and will be forfeited.


All products sold come with a 1-year warranty for product quality problems. Product quality problems mainly refer to “the product function is damaged or cannot be used normally due to product design defects or material defects.”

This warranty does not apply to wear and tear from normal use or if damage is caused by factors including: wrong installation, abuse, mishandling, accident, liquid damage, or failure to follow the care and handling instructions.

This warranty does not apply if damage is caused by factors including: wrong installation, abuse, mishandling, accident, liquid damage, or failure to follow operating instructions.

The customer has the responsibility and obligation to follow product usage instructions at all times when using the product.  Incorrect use, installation, or handling of the product by the customer will void the product warranty and NCHK will not be liable for the resulting consequences.

Use of Personal Data

NCHK takes a conscientious approach to personal data protection. Your personal data, including name, contact details, demographic data, products and services portfolio information, will only be used for the purpose for which they are provided.

Content, Product Availability And Prices – Disclaimer

NCHK strives, to the fullest extent possible, to provide accurate and updated content. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors. We shall not be held liable for these errors or changes and neither NCHK, nor any employee or representative of NCHK can be held liable for damages arising from the use of these content or the products sold.

*NCHK has the final decision in case of any dispute and reserves the right to amend or modify these Terms and Conditions any time with no advance notice.